Terms & Conditions mykad 99 – Complete Guide for Malaysian Users

Welcome to mykad 99, Malaysia's leading online casino and Sports Betting platform. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and mykad 99 ("Company", "we", "platform").

By registering, accessing, or using any part of the mykad 99 platform – including the website, mobile app, Live Casino games, Sports Betting module, and all related services – you acknowledge that you have read, understood, and agree to be bound by all of these Terms.

These Terms should be read together with the mykad 99 Privacy Policy and Responsible Gaming Policy, all of which collectively form the entire agreement between you and us.

To register and use mykad 99 services, you must meet all of the following eligibility criteria:

• Age 18 years of age or above on the date of registration.
• Residing or domiciled in Malaysia at the time of use.
• Have full legal capacity to enter into a binding agreement.
• Not prohibited by any applicable laws or local regulations from participating in online gaming activities.
• Has never been subject to fraud or money laundering action by any financial institution or gaming platform.

Each individual is only permitted to hold one (1) account at mykad 99. Multiple accounts opened by the same individual – whether using different names, email addresses, phone numbers, or payment details – are strictly prohibited.

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as per identity card (MyKad)
• An active mobile number registered in your name
• A valid email address
• Exact date of birth

Mykad 99 reserves the right to verify your identity through a KYC (Know Your Customer) process prior to processing your first withdrawal, or in any circumstances we deem necessary. Required documents may include a copy of your MyKad and a recent bank statement.

Mykad 99 accepts deposits via approved local Malaysian payment methods. All transactions are processed exclusively in Malaysian Ringgit (RM).

Withdrawal of funds from your mykad 99 account is subject to the following conditions:

• The minimum withdrawal amount is RM 50 per transaction.
• The maximum daily withdrawal for standard members is RM 20,000. VIP Gold and Platinum members enjoy higher limits.
• Withdrawals are only processed to the payment method that was equal to the deposit made during that gaming session.
• Identity verification (KYC) must be completed before your first withdrawal is processed.
• Any active bonus must have its rollover requirements fully met before a withdrawal can be made.
• Mykad 99 reserves the right to request additional supporting documents for withdrawals exceeding RM 5,000 in a single day.

Under normal circumstances, approved withdrawals are processed within 30 minutes for e-wallets and 1–3 business days for bank transfers via FPX.

All bonuses and promotions offered by mykad 99 – including welcome bonuses, deposit bonuses, cashback, rebates, and VIP rewards – are subject to the specific terms stated on the Promotions.

General terms applicable to all mykad 99 bonuses:

• The minimum rollover is 3x (x3) and a maximum of 5x (x5) unless otherwise stated in a specific promotion.
• Only one bonus offer can be active at one time per account.
• The welcome bonus is available exclusively to new members who have not previously received any bonus.
• Wagers on certain games such as baccarat, roulette, and poker may contribute at different rates towards rollover fulfilment – please refer to the specific terms of each promotion.
• Mykad 99 reserves the right to void any bonus suspected of being obtained through fraud or misuse.
• Bonuses are non-transferable between accounts.

All games on mykad 99 – covering Live Casino (baccarat, roulette, poker), jackpot slots, Sports Betting (Malaysia Super League football, EPL, badminton, e-sports), and all other categories – are operated in accordance with industry-standard game rules.

• The outcomes of all slot and digital table games are generated by an independently certified Random Number Generator (RNG).
• Live Casino game outcomes are determined by the actions of real dealers recorded in a live stream.
• Sports Betting outcomes are based on official match results from recognised sports governing bodies.
• In the event of a technical dispute during a gaming session, mykad 99 reserves the right to void or suspend the round in question.
• Balances resulting from technical glitches or system errors are invalid and will be reversed.

For Sports Betting, the odds accepted at the time the bet is confirmed are the applicable odds, even if the odds change after the bet has been placed. Postponed or cancelled matches will have bets refunded in accordance with the relevant league or tournament rules.

A mykad 99 account is considered inactive when there has been no login activity or transactions for 90 consecutive days.

To reactivate a locked account, contact the mykad 99 support team via live chat or email. Re-verification of your identity may be required.

The following activities are strictly prohibited on the mykad 99 platform and may result in immediate account closure and legal action:

• Multiple account creation – opening more than one account in your own name or using another person's identity.
• Anti-Money Laundering (AML) – using the platform as a channel to launder illegally obtained funds.
• Use of bots or automated software – using any software or automated program to play games on your behalf.
• Payment fraud – using a credit card, e-wallet account, or bank account that does not belong to you.
• Bonus abuse – systematically exploiting promotions in a manner that was not intended.
• Hacking attempts – attempting to gain unauthorised access to systems, databases, or other users' accounts.
• Threats or harassment – threatening, harassing, or behaving rudely towards staff or other players.

Mykad 99 reserves the right to suspend or close any account at any time for the following reasons:

• Violation of any part of these Terms & Conditions.
• Suspicion or evidence of fraud, money laundering, or other illegal activity.
• Requests by law enforcement or regulatory authorities.
• Inability to verify identity or information provided during registration.
• At the member's own request (voluntary closure).

You may also close your account at any time by contacting mykad 99 customer support. For voluntary closures, any valid balance will be refunded within 5 business days upon completion of the verification process.

To the extent permitted by Malaysian law, mykad 99 shall not be liable for:

• Any financial losses incurred as a result of gaming activity on our platform.
• Loss of access due to technical disruptions, system maintenance, or issues with your internet connection.
• Unfavourable game outcomes generated by a certified RNG system.
• Changes to game rules or odds made within permitted limits.
• Any losses incurred as a result of unauthorised use of your account by a third party.

Mykad 99 is fully committed to the principles of responsible gaming. We provide the following tools to help members manage their playing habits:

• Daily / Weekly / Monthly Deposit Limit – set a maximum amount you can deposit within a specified period.
• Loss Limit – set a maximum limit on how much you can lose in a single session or within a specified period.
• Session Time Limit – set a time limit for each gaming session. The system will automatically log you out once the limit is reached.
• Cool-Off Period – suspend access to your account for 24 hours up to 30 days.
• Self-Exclusion – full access blocked for a minimum of 6 months up to permanently.

All self-exclusion requests are processed within 24 hours and cannot be reversed during the chosen exclusion period. To activate any of these tools, contact mykad 99 customer support or access your account settings.

Mykad 99 reserves the right to amend, update, or modify these Terms & Conditions at any time without prior notice. All amendments take effect immediately upon being published on this page.

It is your responsibility to review these Terms periodically. Continued use of the mykad 99 platform following any amendments constitutes your acceptance of the revised Terms.

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising out of or in connection with these Terms shall be resolved through mutually agreed arbitration, and the courts of Malaysia shall have exclusive jurisdiction over any such dispute.